Because customers want to maximize benefits from our solutions, our license agreements provide a comprehensive technical support package, which includes:
OIS Product Support Service:
Free upgrades, updates, patches, and software enhancements to core functionality;
Troubleshooting and consultation related to incidents;
Advice and recommendations on the use of the software;
a comprehensive online resource containing articles, FAQs, videos, and much more;
24/7 availability delivers quick, convenient and reliable expertise for your product support needs.
We continuously update and improve our customer support services in line with the development of our solutions and technologies.
Customer Process Support
In addition to our standard support services, we also offer support for customer specific information systems based on our solutions. This enables our customers to improve their return on IT investments principally by:
Reducing operating costs;
Improving operating efficiency of IT systems;
Increasing productivity of IT personnel.
We offer a variety of service levels to our customers, including:
Basic product support;
Accelerated response time;